Privacy Policy


By completing an order, registering, subscribing to advertising messages or browsing our website, you authorize Agrumi s.r.o. with its registered office at Karpatské námestie 10A, Bratislava 831 06, Slovak Republic, IČO: 52 840 573, registered in the Commercial Register of the District Court of Bratislava I, Section Sro, file number: 143472 / B (hereinafter referred to as "Agrumi sro") for use your personal data.

Pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with respect to the processing of personal data and on the free movement of such data, repealing Directive 95/46 / EC (the “GDPR Regulation”), what information we collect about you , why and how we use it, what are your rights in relation to the personal data we use and how you can exercise these rights with us in accordance with the GDPR.

Who is the administrator of your personal data?

The controller of personal data is a company that determines the purpose and methods of processing personal data. The administrator of your personal data is Agrumi s.r.o.

What personal data do we process?

When placing orders, we process your personal data in the following range: email address, name, surname, telephone number, residential address and information on the price of goods. We must process this data in order to fulfill your order, that is, to fulfill our contractual obligations to the customer. It is in our legitimate interest to keep a record of orders for legal protection against possible future disputes. We process your order registration data for 5 years. We also use order records to fulfill our legal archiving obligations due to potential financial controls for 10 years.

We process your personal data in the user registry to the extent that you provide it to us when registering or editing a user account, when creating an order, or when linking your account to social networks. It is in our legitimate interest to maintain a user database. In addition to registration purposes, we use this database to identify people when processing orders, processing complaints and for marketing purposes. We store personal data for the purpose of registering a user for 5 years from the date of your last order.

We also use your personal data to secure the transportation of goods. We transfer the data necessary for the delivery of goods to transport companies. In connection with possible complaints from the customer and the carrier, we process this data within 5 years from the date of the order.

The storage of personal data from your order will allow us to facilitate your further purchase, and therefore previously used data may be pre-filled in your e-cart. In order to facilitate your purchase, we process personal data based on the title of legitimate interest and store it in databases for 5 years from the date of your last order.

In order to provide you with appropriate technical support when using our website, we also store technical data about the equipment you use to access our website. This data includes the browser you are using, the device from which you access our website and the operating system you are using. It is in our and your legitimate interests to provide technical support.

This technical information is part of our internal logs and we do not use it for any purpose other than to provide technical support, we store it for 5 years from the date of your last order.

How do we use personal data for marketing purposes?

For marketing purposes, we process your contact information that you send to us when ordering, registering or subscribing to promotional communications. We use this data to send business and promotional messages. You can unsubscribe from our commercial or promotional communications at any time. Once you completely log out of all channels, we will no longer use your contact information to send business notifications.

In order to provide you with the most pleasant customer experience and constantly improve our services, we store data that helps us find out what exactly interests you, what you like. Therefore, we need to know, among other things, what you most often view on our website, what you order and what you buy.

We try to adapt our business communications to your preferences as much as possible, which would not be possible without the processing of data about your visits to our website, orders and responses to our marketing campaigns.

We are interested in how satisfied you are with our product, website and transportation of the goods, so we store the feedback we receive from you, for example, in the form of answers to questions from questionnaires.

We use all personal data used for marketing purposes for legitimate interests and store it for marketing purposes for 5 years from the date of your last order. We store data about what interests you, what you like and your feedback for sending business notifications for 2 years from the date of receipt of this data.

Your personal data is used exclusively for our internal needs and only for the above reasons. However, we do not provide all of our services only ourselves, we also use third-party services for the transport of goods. Therefore, as part of your order, personal data can be provided to transport companies in the required amount.

In addition to the order, we process your personal data in third-party information and analytical systems that we absolutely need for our business, for example. in the accounting program.

We do not share your personal data with third parties for the purpose of further processing.

Where do we store personal data?

Personal data is stored on the backup servers of Agrumi s.r.o., while the security of the data on the servers complies with the GDPR regulation.

Access to systems that provide personal data of our customers is allowed only to a limited number of our employees, for whom this is necessary due to the volume of their work, for example, to process orders. Our employees always have access only to the amount of personal data that they need for their work.

What rights does the GDPR give you and how you can use them with us

Right to disclose information

You can contact us at any time by sending a message to the specified email address to confirm whether your personal data is being processed by us. In the event that we process your data, we may also, upon your request, inform you about third parties to whom your personal data has been or will be disclosed. If we do not receive personal data from you, you have the right to all information available to us about where we received your personal data from.

Right to rectification of personal data

If we process your personal data inaccurately, you can notify us of this by sending a message to the email address you provided, inaccurate personal data will then be immediately corrected. After registering on our website, you will have the opportunity to independently correct your personal data by making changes to your user account. A written request may be requested from our customer service department to delete your user account and personal data that are not necessary for further processing.

Right to object to the processing of personal data

You have the right to object to the processing of personal data by sending a message to your specified email address, including objections to the processing of personal data that we process for direct marketing purposes. If you raise such an objection, we will assess, without undue delay, the extent to which we can confirm the legitimacy of our grounds for processing your personal data in accordance with the GDPR. Until we demonstrate to you our legal basis for processing your personal data, we will no longer process your personal data.

The right to demand the restriction of the processing of personal data

You have the right to make a request by sending a message to the specified email address to restrict the processing of your personal data only for the most necessary legal purposes.

Right to erasure of personal data

In the event that you find that the processing of your data is no longer necessary, you can write a letter to our email address, with a request for deletion. We will immediately do this within the framework of the law.

However, we cannot delete personal data at your request if its processing is necessary to fulfill any of our legal obligations or to carry out a task performed in the public interest or to establish, exercise or defend our legal claims.

Right to provide data in electronic form

If you send us a message to the email address with a request to send you your personal data that we process, we will send it to you in electronic format.

The right to unsubscribe from commercial communications at any time

In the event that you no longer want to receive commercial or advertising messages from us, you can interrupt sending them by sending a request to the specified email address

The right to revoke consent to the sending of commercial communications at any time

In the event that we need your consent to the processing of your personal data, you can revoke this consent at any time without giving any reason. You can always revoke your consent by sending a consent refusal to the email address

Contact our Data Protection Officer (DPO))

Agrumi s.r.o. authorized person

To protect personal data, you can contact us at the following email address: